AKPAN ABIGAIL BLESSING

Provided comprehensive customer support, enhancing service quality and ensuring high client satisfaction through efficient problem-solving and communication.

• Enhanced service quality by actively soliciting and integrating customer feedback, leading to improved satisfaction.
• Achieved high client satisfaction by providing comprehensive support and effective problem-solving.
• Efficiently resolved customer complaints and escalated complex issues to team leaders, ensuring timely resolution.
• Provided immediate resolutions to maintain consistent customer satisfaction and loyalty.
• Maintained accurate customer records within the database, ensuring data integrity and accessibility.
• Managed multi-channel customer communications, including in-person, email, and postal correspondence.
• Provided expert guidance to customers on product availability, pricing, and service locations.

Managed diverse administrative tasks, ensuring seamless office operations and maintaining confidentiality with high discretion.

• Mastered multi-tasking to ensure seamless and efficient office operations.
• Implemented an optimized filing system, reducing document retrieval times by 50%.
• Managed sensitive and confidential information with utmost discretion and integrity.
• Enhanced internal and external communication, cultivating strong business relationships.

Supported daily IT operations, ensuring system functionality and efficient management of computer peripherals.

• Performed flexible shift work to support continuous operations.
• Installed system updates and security patches to maintain software integrity.
• Maintained detailed records of daily IT tasks and system activities.
• Managed and maintained computer peripherals, ensuring optimal functionality.